Questions,
answered.
The things guests ask most, collected in one place. If anything here is unclear, our concierge team is a message away.
Is there on-site parking available?
Most of our properties offer on-site parking. However, to be certain, we recommend checking with our staff regarding parking facilities for your chosen property.
Can special requests (like early check-in or late check-out) be accommodated?
We always strive to be as flexible as possible. While we do accommodate such requests when feasible, please understand that same-day changeovers can sometimes present logistical challenges.
Are there laundry facilities available in Lively Properties?
Laundry facilities vary by home. Check the amenities on your chosen property page or ask the team before booking.
What can I expect to be supplied during my stay at Lively Properties?
All our holiday rental properties are designed to offer a comfortable, home-away-from-home experience. Every property is fully equipped with most daily essentials. For your convenience, beds are prepared with fresh linens, and we provide towels for your use. Do remember to pack beach towels if you plan on visiting the shore.
How does Lively handle emergencies or issues during the stay?
For urgent help during a stay, use the contact in your arrival instructions or call the number on our Help page. For routine booking changes, use the Help form.
Why book directly with Lively?
Book directly with the team that knows your home, with local perks in participating areas. Rates and terms can differ between booking sites. Compare the full total for the same dates, guests and cancellation terms.
Is complimentary Wi-Fi available in the properties?
Check your chosen home's amenities for Wi-Fi. If you need a particular speed for work or streaming, ask the team to confirm it before booking.
Are toiletries provided in Lively Properties accommodations?
Yes, to enhance your stay, we provide essentials like soap, shampoo, and shower wash. For extended stays, we recommend guests bring additional personal care items.
Can I access Netflix during my stay?
Smart TVs and streaming services vary by home. Check the amenities and bring your own streaming login unless the property information says an account is included.
Is it possible to bring pets to Lively Properties accommodations?
We understand the importance of traveling with your furry companions. While some of our properties are pet-friendly, please reach out to us about your specific property choice to confirm its pet policy.
What are the payment terms for booking a Lively Properties holiday rental?
For Lively-managed homes, a 25% deposit is due on confirmation and the remaining 75% is due 30 days before check-in. Bookings made within 30 days of arrival are payable in full. Your exact amounts and collection dates appear before payment. Independently operated Partnered Stays follow the host's displayed terms.
Is there a minimum stay?
Minimum stays depend on the home and dates. Select your dates on the property page to check the current requirements. Peak periods may need a longer stay.
Are Lively Properties child-friendly? Are cribs or high chairs provided?
Suitability, cots and high chairs vary by home. Read the house rules and ask about stairs, pools and sleeping arrangements for your family. Include infants in your search and confirm any cot or high-chair needs with the team.
How is the security?
Guest safety is our priority. The majority of our properties are equipped with a security camera at the entrance and a noise alarm system to ensure the serenity of the neighbourhood remains undisturbed.